Effective Date: 02/09/2020
Thank you for choosing Soulsattva for your online Ayurveda courses and consultations. We strive to provide you with high-quality services to support your journey toward holistic well-being. Please take a moment to read our Shipping Policy to understand our practices related to course materials and consultations.
- Digital Delivery of Online Courses: All our Ayurveda courses are delivered digitally through our secure online platform. Upon successful enrollment and payment, you will receive an email with login credentials to access the course materials. These materials may include video lectures, reading materials, handouts, and any other relevant content. You can access the course materials at your convenience and complete the courses at your own pace.
- Consultation Appointments: If you have booked an online consultation with one of our Ayurveda practitioners, we will provide you with the available time slots to choose from. Once you select a suitable time, you will receive a confirmation email containing the details of your appointment. Please ensure that you are available at the scheduled time for the consultation.
- Shipping of Physical Products (if applicable): At Soulsattva, we may offer physical products like Ayurvedic herbs, oils, or other related items for purchase. Shipping arrangements for these products will be handled with utmost care. Please note the following important points regarding shipping:
a. Shipping Locations: We currently ship to addresses within [list of countries/regions where you provide shipping services]. If your location is not listed, kindly reach out to our customer support team for assistance.
b. Shipping Charges: Shipping fees will be calculated based on your location and the weight/dimensions of the products. The applicable shipping charges will be displayed during the checkout process. Please review them before finalizing your order.
c. Delivery Time: We aim to dispatch orders within [specify processing time, e.g., 1-3 business days] of receiving your order. The estimated delivery time will depend on your location and the shipping method chosen during checkout.
d. Tracking Information: Once your order has been shipped, we will provide you with a tracking number, if applicable, so you can monitor the status of your delivery.
e. Customs and Duties: For international shipments, please be aware that you may be responsible for paying any customs duties or taxes that may be applicable in your country.
- Delivery Issues: If you encounter any issues with the delivery of your digital course materials, consultation appointments, or physical products, please contact our customer support team at [insert contact details]. We will work diligently to resolve any problems and ensure your satisfaction.
- Returns and Refunds: Since our services primarily involve online courses and consultation appointments, returns and refunds are generally not applicable. However, if you encounter any technical issues or concerns, please get in touch with us, and we will do our best to address the situation to your satisfaction.
- Policy Updates: This Shipping Policy is subject to change without prior notice. Please refer to the most recent version of the policy on our website for updates.
By purchasing our online Ayurveda courses or booking consultation appointments, you agree to abide by the terms and conditions stated in this Shipping Policy.
If you have any further questions or require clarification, please don’t hesitate to contact our customer support team. Thank you for choosing Soulsattva for your Ayurvedic journey